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- How it works
Better2Know Terms & Conditions
Is this Herpes test accurate?
The Better2Know Herpes test is a very accurate CE quality marked test. It allows you to test for Herpes Types I and II from the comfort and privacy of your home. This is a blood test so it is the most accurate Herpes test, and you can take the test even if you do not have any Herpes symptoms. The test result will show you whether or not you have Herpes Type 1 and/or Type 2.
If you are not sure which STI you may have or you are concerned about a risky encounter, we suggest you choose our Full STI Screen which tests for a range of sexually transmitted infections including Herpes.
How does this Herpes test work?
The Herpes test requires a small blood sample which you collect from home using the kit provided.
On completion of your online order, Better2Know will post a discreet Herpes test pack to the address you provide. The kit is sent in plain packaging so no one will know what it is). Inside your pack you will have a form, finger-prick lancets, a small tube, wipes and a return envelope. In addition, we will email you a copy of the sample collection instruction leaflet. The leaflet will give you step-by-step instructions on how to collect your sample. It is important that you follow the instructions carefully. As soon as your results are ready you will get an email to let you know, but you can also log on and check online at your convenience.
When will my Herpes test kit arrive?
Place your order for a Herpes test before 4pm Monday to Friday and we will post it out to you on the same day. Your Herpes test will normally arrive in 2 working days, but may take a little longer depending on where you live.
How long before I get my Herpes test result?
The results of your Herpes test should be ready within three working days from the arrival of your sample at our laboratory.
What happens if my test result is positive?
Better2Know can help you with any support that you need. There is no cure for Herpes but any symptoms can be managed with medication. We can arrange a consultation by telephone with a doctor so that you can discuss the results and get a prescription for the required medication (there will be a small fee for this), or you can take your results to your own doctor.
Is testing through Better2Know confidential?
Your results and details are completely confidential. We will not inform your doctor or anyone else without your permission.
How long should I wait after an encounter before getting a Herpes test?
For the most accurate result, you should wait at least 28 days since any incident you are concerned about before getting a Herpes test. If you test before this time, the Herpes test may not be as accurate as it can be.
How it works
How It Works
Buying your home test kits online is simple:
- 1 Buy your test online.
- 2 Receive it in the post.
- 3 Provide a sample.
- 4 Return your sample to our lab in the postage-paid return envelope provided
- 5 Check your results securely online.
We provide a completely confidential and anonymous service. Please refer to our FAQs above, for more information. If you have any additional questions, please do not hesitate to contact us, using the phone number at the top of the page.
Frequently Asked Questions
Q: When will you send my kit to me?
If your order is placed before 4pm on a working day, then it will be sent the same day. Otherwise it will be sent on the next working day.
Q: Why do you need my email address?
Your Patient Services Manager, Louise Wright, will email you your login details to access your results, a confirmation your kit has been dispatched and finally when all your results are ready. We do not sell on or email you any other marketing materials, that is why we do not ask you to opt in or out of anything.
Q: Do I need to use my real name?
No, but the postman does need to know where to deliver the kit to. As long as you use a name that will get the kit to you, then we do not need your real name.
Q: What if I do not want to pay by card?
Our payment reference on your card will show up as "health screen" so it will not link your purchase to Better2Know. If you do not want to pay by card then we can also accept cash. Please call our Patient Services Team to arrange payment.
Q: What does the kit packaging look like?
It will arrive in plain white envelope with your typed name and address on it.
Q: What if I have any more questions?
You can email Louise by replying to one of the emails she has sent to you. She will do her best to answer them.